We want you to love every item you purchase from My Sister Elle.
We understand purchasing online can be a bit tricky, therefore if you are not completely happy with your purchase and wish to return the item, please follow the instructions below.
Returns can be sent to the below address (via standard mail) and must include your completed Returns Form:
Returns need to be shipped (via standard mail) to My Sister Elle within 14 days of receiving your order. Please ensure you include the completed returns form for quicker processing times.
We accept returns on full-priced items only.
Please note the following items are NOT eligible for return (therefore please choose carefully):
- SALE items
All returned items must be received in their original condition - unworn, unwashed, with all tags or labels still attached.
Items damaged, soiled, stained (make-up, fake tan) or altered in any way will be deemed ineligible for return and sent back at the customers expense.
Returned shipping costs
Return shipping costs are the responsibility of the customer. You do not need to notify us before you are returning any item.
Did you know PayPal will refund you your return shipping costs (up to $45 per return, 8 returns a year) on eligible purchases. Click here to find out more.
Customers will be issued a store credit for all approved returned items. The store credit will be to the value of your item/s (postage costs are excluded). You will receive an email with the store credit code and details. Store credit has no expiry.
Please allow 2-3 business days for your returns to be processed once received.
All items are thoroughly inspected prior to sending to customers to ensure a high level of quality in the garments you purchase from us. In the case of a faulty item we will replace the garment and cover the costs of return postage. If there is no inventory to replace the garment, we will refund you the cost of the item and return postage costs in full. If an item is faulty, it must be reported to My Sister Elle immediately and returned within 7 days of fault to be eligible for a replacement or refund.
You can email us at firstname.lastname@example.org if you believe your garment has a fault.
If you require a replacement size, colour or alternative item/s, please email us at email@example.com for an exchange (exchanged items are sent via standard shipping). However if the exchange item/s is not available we will issue you a store credit.